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Confused about what constitutes severity?
Low: I found a small bug in the application that does not prevent my normal work, but is a bit annoying!
Normal: While I can find another way to do what I need to do, something is definitely broken.
High: My normal work is being prevented! I can still access the application, but I'm having major issues.
Urgent: The application is down - I cannot access anything. There is no way for me to proceed without this being fixed.